Shipping policy
Welcome to www.vitouae.com!
Below are the details of our shipping policy to ensure transparency and a premium shopping experience for all our customers.
Order Processing Time
All orders are processed within 5 business days (excluding weekends and UAE public holidays) after receiving your order confirmation email.
You will receive a separate notification as soon as your order has been shipped.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout, based on your location and selected delivery method.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your order using the link provided in the email or directly on our website.
Delivery Delays
Please note that shipping times are estimates and not guaranteed.
Occasional delays may occur due to factors outside our control, such as:
- Carrier delays
- Customs processing
- Weather conditions
- Local logistical challenges
We appreciate your patience and understanding in such cases.
Lost or Stolen Packages
Vitouae is not responsible for lost or stolen packages that are confirmed as delivered to the address provided at checkout.
However, if your package is lost, stolen, or delayed, please contact us immediately at support@vitouae.com.
We will assist you in contacting the shipping carrier and finding the best possible resolution.
Returns and Exchanges
For information regarding returns or exchanges, please refer to our Return & Refund Policy.
Contact Us
If you have any questions about shipping, delivery, or your order status, feel free to reach out to us:
📧 Email: support@vitouae.com
We’re here to assist you!